Conflict comes from the Latin root word “com” - together and “fligere” - to strike. Conflict is a state of real difference between two or more persons where overt behavior is characterized by differing perceptions toward goals that in turn create tensions, disagreement and emotionality that tends to polarize those involved.
Conflict is inevitable, and although hazardous to any relationship especially to management is not the end of the world. It has its advantage and liabilities.
FOUR AREAS OF DISAGREEMENT
§ FACTS (present situation or problem)
§ METHODS (best ways to achieve the goals)
§ GOALS (how we would like things to be)
§ VALUES (long-term goals and qualities we support
CONDITIONS FOSTERING CONFLICT
· Poorly defined jobs, tasks, responsibility and ranges of authorities.
- Prior history of conflict between two or more people or groups.