QUESTIONS · What problems were you able to identify in the case? Which would you consider as the most pressing problem among tho...
QUESTIONS
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·
What problems were you able to identify in the case? Which would you
consider as the most pressing problem among those which you identified?
·
What contending concerns and issues do you think greatly affect the
situation? List them down.
·
Based on the caselet, what do you consider as the probable causes of the
identified priority problem?
·
What possible solutions can you offer?
·
Which among the solutions can work favorably and immediately to solve
the identified priority problems?
Problem : gap between what is & what should
be
--> gap which needs to be addressed
Issues and Concerns:
are consequences which are results or an be expected to happen if gaps
are not addressed.
Possible Causes:
can also be problems, but not the major ones; assumed factors that
influence the existence of the problem
Alternative
Solutions: Set of alternatives to solve the problem
Chosen Solutions:
Most possible alternative after considering all the factors in the
solution (people, structure, culture, resources, etc.)
CRISIS
is applied to situation which are perceived as involving an immediate threat of
unacceptable adverse consequences. It is a term generally applied to a critical
situation, a turning point characterized by a sense of urgency.
ELEMENTS OF CRISIS
·
THREAT
§
A potential hindrance to some state of goal desired by an organization
or individual.
·
URGENCY-DECISION
§
Time is short when the situation will be altered in the near future
after which no decision can be made only under less favorable circumstances.
·
SURPRISE
§
Refers to lack of awareness by those affected by the crisis, is
likely to occur, but is not equated
with the lack of a planned response to the situation. Even if plans exist, an
individual can still be surprised.
CHARACTERISTICS OF A CRISIS SITUATION
·
A crisis is often a turning point in an unfolding sequence of event of
actions.
·
It is a situation in which the requirement for action is high in the
mind and planning of participants.
·
It is followed by an important outcome whose consequences and effects
will shape the future of the parties to the crisis.
·
It is characterized by a sense of urgency which often produces stress
and anxiety among people.
·
It is a circumstance or set of circumstances in which information
available to participants is usually inadequate.
·
It is marked by changes in the relations among participants.
·
It increases tension among people.
PATTERN OF TYPICAL CRISIS
MANAGEMENT CASE
·
Failing to recognize and act upon warning signals, until a crisis
actually exists.
·
Employing the most immediate solution.
·
Inability or the unwillingness to communicate with the public.
·
Poor managers never rise above the emotional aspect of the crisis.
EFFECTIVE CRISIS MANAGEMENT METHOD
·
Plan for crisis.
·
The top executive of the organization must be involved.
·
The organization involved should take the initiative in handling the
situation.
·
Communicate with the media and the public as soon as possible.
·
Action is required.
·
Identify and address only those changes that have to be tackled
immediately.
CRISIS DEFINITION
·
It is a significant business/ operational description which stimulate
extensive news media coverage. The
resulting public scrutiny will affect
the organization’s normal operations and also could have a political, legal,
financial and government impact on its business.
BASIC CAUSES OF BUSINESS
CRISIS
·
Acts of God (storms, earthquakes, etc.)
·
Mechanical problems (ruptured pipes, etc)
·
Human errors (miscommunication about what to do)
·
Management decisions/ indecisions (the problem is not serious, nobody
will find out)
·
Crisis may either be sudden or smouldering.
- A sudden
crisis may be a business-related accident resulting in significant damage
that will disrupt normal business operations. The death or serious illness or
injury of management, employees, visitors, etc. as a result of a
business-related accident.
- A smouldering
crisis is any serious business problem which is not generally known within
or without the company/ institution, which may generate negative news coverage
if or when it goes “public” and could result in more than predetermined amount
in fines, penalties, legal damage, awards, unbudgeted expenses, and other
costs.
·
Most business crises are the result of management decisions, actions and
inaction.
·
It is a mistake to consider news organization/ media to be the primary
stakeholders group to think of crisis in terms of the negative news coverage
that it may generate.
·
The stakeholder groups who are affected by the crisis need to be
prioritized in terms of their importance to the future of the
organization.
·
The smartest step in crisis management is to plan your own management
and employees at the top of the list of key stakeholders. Thus, they should be
informed first about the crisis since they are going to have to respond to countless other people when the
word gets out about the crisis.
CHARACTERISTICS OF AN
EFFECTIVE MANAGER
·
He/She must be forward thinking and must have a broad view.
·
He/She must be flexible and willing to depart from established rules if
needed.
·
He/She has to have the ability to keep cool under pressure.
·
He/She must be able to foster “cooperative confrontation.”
RISK
To
laugh is to risk appearing the fool
To
weep is to risk involvement
To
expose feelings is to risk exposing your true self
To
place your ideas, your dreams before a crowd
is
to risk their loss;
To
love is to risk not being loved in return;
To
live is to risk dying;
To
hope is to risk despair;
To
try is to risk failure.
But
risk must be taken, because the greatest hazard in life
is
to risk nothing;
Leo Buscaglia
The
person who risks nothing does nothing,
has nothing
and is nothing.
They may avoid suffering and sorrow but they cannot learn,
feel, change, grow or live.
Chained by their certitudes, they are slaves --
They have forfeited their freedom.
ONLY A PERSON WHO RISKS IS FREE…
has nothing
and is nothing.
They may avoid suffering and sorrow but they cannot learn,
feel, change, grow or live.
Chained by their certitudes, they are slaves --
They have forfeited their freedom.
ONLY A PERSON WHO RISKS IS FREE…
“The future belongs to those who believe in the
beauty of their DREAMS”
-ELEANOR ROOSEVELT
-ELEANOR ROOSEVELT
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